Care that fits around your day
Reply when it suits you. Your whole conversation stays in one place, so you never have to repeat yourself.
Online Medical Practice
See a doctor without leaving home.
Send a message to our number, answer a few quick questions, and a doctor replies right in your chat. No app to download and no waiting room.
- Nothing to install
- Private and confidential
- For the whole family
DokotelaSecure chat
Hi, I'd like to see a doctor please
DokotelaWelcome! Before we start, do you agree to us sharing your details with the doctor?
Yes, I agreeNo
Yes, I agree
DoctorHello, I've read your notes. How long have you had the fever?
How it works
From hello to a doctor in four steps.
Everything happens in one conversation, on the phone you already have.
Send a message
Message +27 65 656 4769 from your phone, any time of day.
Answer a few questions
Who it's for, their name and date of birth, and what's wrong. It takes about a minute.
Chat with a doctor
A doctor picks up your case and replies in the same conversation.
Know what to do next
Advice, a follow-up, or a referral to be seen in person. The doctor will tell you.
In an emergency, don't wait for a reply
For chest pain, trouble breathing, heavy bleeding, a seizure or someone who has collapsed, go to your nearest emergency unit or call an ambulance on 10177, or 112 from a mobile phone. 112 is free and works without airtime.
Why Dokotela
Healthcare that fits in your pocket.
Made for families
One phone, many patients. Ask for your child, partner or parent. Each person keeps their own record.
Private by design
Your conversation is confidential and only seen by the doctors and staff caring for you.
Nothing to install
If you can send a message, you can see a doctor. Works on any smartphone.
No waiting room
Skip the queue at a clinic. Wait from home, from work, or wherever you are.
Do I need to download an app?
No. You chat from the messaging app that's already on your phone.
Can I ask for someone else, like my child?
Yes. One of the first questions is who the consultation is for, so one phone can be used for the whole family. Each person keeps their own record.
How quickly will a doctor reply?
It depends on how many doctors are on duty and how many people are waiting. Your case stays in line until a doctor picks it up. If it's urgent, call 10177 or 112 instead.
Who can see my conversation?
Only the Dokotela doctors and authorised staff caring for you. We never use your information for marketing. Read our privacy policy for the details.
What if I don't want my details shared?
Choose "No" when we ask. We won't continue the consultation, and you're free to see a doctor another way.
Feeling unwell? Talk to a doctor today.
Send a message to +27 65 656 4769 and we'll take it from there.